Job Opening: Customer Service & Account Coordinator – Chino, CA

Responsibilities

  • Provide excellent customer service

  • Communicate and coordinate with other departments to resolve tasks

  • Build and maintain business relationship with clients by providing prompt and accurate service

  • Promote customer loyalty

  • Respond promptly to customer inquiries either by telephone, electronically, and/or in person

  • Anticipate and assist customer needs

  • Anticipate up-selling to existing accounts

  • Manage customer accounts

  • Gather competitor reports and data

  • Process and follow-up on orders, forms, applications, and requests

Qualifications

  • At least 1 year of customer service and sales support-related work experience

  • Authorized to work in the U.S.

  • Proficient in Microsoft Word, Excel, and Outlook

  • Strong computer and internet knowledge

  • Good writing and communication skills

  • Resourceful and a team player

  • Bilingual preferred

Compensation

  • Hourly

  • 40 hours/week

Please email your resume and cover letter to hr.csr@lollicup.com with position in subject title.

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