Job Opening: Customer Service Representative

Lollicup® USA, Inc. is the manufacturer of Karat® foodservice disposables and a complete solution for all specialty beverage businesses.  Based in Chino, CA, we produce paper & plastic cups, dessert cups & food containers, straws & accessorial items for cups, deli containers & portion cups, foodservice gloves, and a growing line of foodservice disposables.  We also feature a full eco-friendly line of products under Karat® Earth, offering eco-friendly alternatives for all popular applications.

Main Job Tasks and Responsibilities:
Provide excellent customer service; communicate, and coordinate with other departments to resolve tasks. First point-of-contact for general customer inquiries (e.g., pricing, products, scheduling etc). Build and maintain business relationship with customers by providing prompt and accurate service; promote customer loyalty.

Job Duties

  • Phone screening and assist with customer requests
  • Handling complaints/claims, returns, as well as general phone/walk-in orders
  • New product introduction and upsell-cross-selling for existing and new customers
  • Provides excellent customer service by taking ownership and helping resolve issues

Minimum Requirements

  • Resourceful – The ability to locate needed information without much help from others
  • Team Player – Works well with others, motivates and sets good examples
  • Humble – Nice and respectful to others, carries themselves with a positive attitude
  • Self-Disciplined – Good attendance, takes ownership of assignments & tasks
  • Hard Working – Strives to always do their best, goes above and beyond job duties
  • Self-Motivated – Able to adapt to new assignments with an eager attitude to perform


  • Must have at least 1 year Customer Service experience (office work)
  • Proficient in Microsoft Office (Excel, word, MS outlook)
  • Good interpersonal, communication & organization skills
  • Attentiveness, patience, positive attitude and willingness to LEARN!
  • Recommendation letters (highly recommended)
  • Bilingual (English, Spanish, Mandarin, Vietnam or Korean) – preferred


  • Health/Dental & 401K benefits available after three-month probation period. Other miscellaneous perks may include: up to 50% off at Lollicup® Coffee & Tea corporate-owned stores, Company Dinners, and annual Company Trip.

Starting Wage: $2,000 to $2,400 Depending on Experience

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