Job Opening: E-Commerce Assistant – Chino, CA

Lollicup® USA, Inc. is the manufacturer of Karat® foodservice disposables and a complete solution for all specialty beverage businesses.  Based in Chino, CA, we produce paper & plastic cups, dessert cups & food containers, straws & accessorial items for cups, deli containers & portion cups, foodservice gloves, and a growing line of foodservice disposables.  We also feature a full eco-friendly line of products under Karat® Earth, offering eco-friendly alternatives for all popular applications.

Job Duties

  • Processing, fulfilling, providing assistance to online customers on orders
  • Contact, cross-sell and serve customers by providing product and service information; resolving product and service problems.
  • Compiling and maintaining competitive data on online pricing, sales promotions, etc.
  • Data entry and monitor customer purchasing behavior
  • Assist, recommend and brainstorm monthly promotions
  • Acquire extensive knowledge of our products and policies
  • Generating monthly sales reports. Reviewing marketing campaign reports to identify under or non-performing ad groups and working with vendors to increase overall effectiveness.
  • Keep track and maintain loyalty program
  • Respond to customer inquiries via live chat

Minimum Requirements

  • Resourceful – The ability to locate needed information without much help from others
  • Team Player – Works well with others, motivates and sets good examples
  • Humble – Nice and respectful to others, carries themselves with a positive attitude
  • Self-Disciplined – Good attendance, takes ownership of assignments & tasks
  • Hard Working – Strives to always do their best, goes above and beyond job duties
  • Self-Motivated – Able to adapt to new assignments with an eager attitude to perform


  • A college graduate; must be authorized to work in the US
  • Excellent written and verbal communication skills (Bilingual preferred)
  • A person with the ability to prioritize and multitask, & work well under pressure & deadlines
  • Organized and detail-oriented
  • At least 1 year experience in E-Commerce
  • Proficient in Microsoft Office applications, PowerPoint, Excel, and Word in particular


  • Health/Dental & 401K benefits available after three-month probation period. Other miscellaneous perks may include: up to 50% off at Lollicup® Coffee & Tea corporate-owned stores, Company Dinners, and annual Company Trip.

Starting Wage: $2250-$2350/month

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